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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. There may be circumstances where you are not entitled to a remedy. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
Product Security Support Policy
We try to provide constant security updates for our IoT products. Security updates usually include the latest security patches, security vulnerability repairs, and other security improvements. We will maintain security updates for some device models for at least 4 years from the date of release.
*The corresponding security support period for the product will not be shortened on this basis. We will announce the new support period if it is extended.
